Privacy Policy
Last updated: [DATE]. Company legal name: [COMPANY LEGAL NAME], [ADDRESS].
Saywell ("we", "us") helps online stores send personalized voice messages to their customers. This policy explains what we collect, why, and the choices you have. It covers our website and our Shopify app.
Who this applies to
- Merchants: store owners and staff who install or use Saywell.
- Customers of merchants: people who receive a voice note from a store that uses Saywell. For this data, the merchant is the controller and we act as their processor.
- Website visitors: anyone who browses this site or joins our email list.
What we collect
- Voice recordings and voice models. The recording a merchant uploads or records, and the AI voice model created from it, used only to produce that merchant's messages.
- Store and account data. Shop domain, owner name and email, plan, billing status and settings.
- Customer data provided by the merchant. Such as first name, email or phone number, products in cart or ordered, discount codes, and consent records for voice messages.
- Website data. Email addresses submitted through our forms.
How we use it
- To create voice notes on the merchant's instructions.
- To honor opt-outs and the merchant's instructions about who receives messages.
- To provide support, bill for the service and keep it secure.
- To send the content you asked for (for example the voice-script guide). You can unsubscribe at any time.
We do not sell personal data, and we do not use a merchant's voice for anyone else's messages.
Voice cloning and consent
We only create a voice model when the person whose voice it is confirms it is their voice and agrees to it being cloned for their store's messages. Merchants can ask us to delete their voice model at any time.
Service providers
We use vetted sub-processors for hosting (Vercel), file and record storage (Google Workspace: Drive and Sheets), voice synthesis (ElevenLabs) and email delivery. [Confirm the final list before publishing.]
Retention
We keep merchant data while the app is installed and delete it within [30] days of uninstall, unless the law requires longer. We honor Shopify's mandatory data-erasure webhooks (customers/redact, shop/redact, customers/data_request).
Your rights
Depending on where you live (for example under GDPR or CCPA/CPRA), you may have rights to access, correct, delete or port your data, or to object to processing. Customers of a store should contact the store first; we will help them respond. You can also email sam@seedinfluencers.com.
International transfers
[Describe transfer mechanisms, for example Standard Contractual Clauses.]
Children
The service is not directed at children under 16.
Changes
We will post updates here and change the date above. Material changes will be emailed to merchants.